Last updated: 1 December 2024
Scope
TagOnTrack Inc. has developed a suite of systems, products, and technologies, as described and defined below, to provide warehousing, fulfillment, and shipping services. These solutions simplify warehousing, inventory management, and order fulfillment processes for e-commerce businesses.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and platforms (collectively, “Platform”, “Octava”, “Octava WMS”).
By using the Platform, you agree to this Privacy Policy.
1. Information We Collect
Information You Provide
- Account information (name, email, phone)
- Company information (business name, warehouse details)
- Billing and payment information
- Correspondence and support messages
Operational Data
- Inventory, product, SKU, and stock information
- Order and shipment data
- Warehouse operations and location usage
- User activity logs (actions in system, timestamps, IP addresses)
Automatically Collected Data
- Device and browser information
- IP address and location (approximate)
- Usage analytics and performance data
- Cookies and tracking for authentication and security
2. How We Use Your Information
We use your information to:
- Provide and improve the Platform and Services
- Authenticate users and secure accounts
- Sync inventory, orders, and shipping data across systems
- Generate operational analytics and reports
- Process payments and maintain billing records
- Provide customer support
- Meet legal, regulatory, and compliance requirements
- Prevent fraud and enforce policies
3. Legal Basis (GDPR)
For users in the EU/EEA, we process data under:
- Performance of contract
- Legitimate interest (security, fraud prevention, service improvement)
- Consent (marketing, cookies where applicable)
- Legal obligation
4. Sharing & Disclosure
We do not sell personal data.
We may share data with:
- Secure infrastructure & hosting providers
- Payment processors
- Shipping and marketplace platforms (e.g., carriers, Shopify, Amazon)
- Authorized service providers and contractors
Data may be shared when required by law or to protect security, rights, or property.
5. Data Retention
We retain data:
- As long as you maintain an account
- As required for legal, tax, and audit purposes
- Logs for security and compliance (industry-standard retention)
You may request deletion of your data at any time (see Section 9).
6. Security
We use administrative, technical, and organizational measures to protect data, including:
- Network and application firewalls/WAF
- Encryption in transit (TLS) and at rest
- Access controls, role-based permissions
- Vulnerability and security monitoring
- Regular audits and backups
No method of transmission or storage is 100% secure, but we follow industry best practices.
7. Data Transfers
Data may be processed in servers located in the EU and/or United States.
We use appropriate safeguards, including Standard Contractual Clauses (SCCs) where required.
8. Cookies & Tracking
We use authentication cookies, analytics, and essential tracking to:
- Manage login sessions
- Improve performance and user experience
- Monitor product usage (for functionality, not advertising)
You may control cookies through browser settings.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct, export, or delete personal data
- Object to or restrict processing
- Withdraw consent
Requests: support@octavawms.com
(or provide dedicated GDPR request portal once ready)
10. Children’s Privacy
The Platform is not intended for children under 18.
We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Continued use of the Platform means acceptance of changes.
12. Contact Us
For privacy inquiries or requests:
Octava WMS
Email: support@octavawms.com